Whether you are seeking guidance for yourself, a loved one, a client, or someone you support professionally, Access Care Services (ACS) is here to help.
Navigating health care systems, disability services, aging-related concerns, caregiving responsibilities, and complex social service programs can sometimes feel confusing or overwhelming. Many individuals and families simply need reliable information, thoughtful guidance, and help identifying the next steps that will best support their goals.
Access Care Services was created to help individuals, families, caregivers, and professionals gain the knowledge, confidence, and direction needed to navigate these challenges.
Whenever possible, ACS encourages individuals and families to lead their own care through education and informed decision-making. Through the Golden Guidance Resource Center, many people are able to find answers, build understanding, and confidently move forward on their own.
When additional support is needed, ACS also provides consultation and care management services to help individuals and families address more complex situations.
If you have a question, would like to request an appointment, or want to learn more about how ACS may be able to help, we welcome you to contact us.
Ways to Contact ACS
Phone:
(414) 745-5995
Email:
Info@AccessCareServices.com
Mailing Address:
Access Care Services, LLC
P.O. Box 1842
Brookfield, WI 53008
You may also use the contact form below to send a message or request additional information.
ACS will respond as soon as reasonably possible.
Before You Contact ACS
Before reaching out, it may be helpful to think briefly about what type of assistance you may be seeking.
For example:
• Are you looking for general educational information that may already be available on the ACS website or within the Golden Guidance Resource Center?
• Are you seeking individualized guidance about a specific concern or situation?
• Are you exploring whether consultation or care management services may be helpful?
• Are you contacting ACS on behalf of yourself, a loved one, a client, or another individual you support?
• Are there urgent medical or safety concerns that should first be addressed through emergency services or a healthcare provider?
You do not need to have all the answers before contacting ACS. Simply providing a brief description of your question or situation will help us determine how we may best assist you.
Reasons Individuals and Families Contact ACS
People reach out to Access Care Services for many different reasons, including:
• Understanding options after a new diagnosis or change in health
• Navigating services for older adults or adults with disabilities
• Exploring housing or care options
• Planning for future health or support needs
• Understanding benefits, programs, or service systems
• Supporting a transition-age youth preparing for adulthood
• Helping families communicate and plan together
• Coordinating services between multiple providers
• Learning how to advocate effectively within healthcare or social service systems
• Asking questions about the Golden Guidance Resource Center
You are also welcome to contact ACS if you have questions, feedback, suggestions, or comments about resources available on this website.
Appointment Availability
ACS generally operates during standard business hours. However, we recognize that these hours do not always work well for individuals, caregivers, or family members who may be balancing work schedules and other responsibilities.
When possible, ACS will make reasonable efforts to accommodate evening or weekend appointments, depending on availability.
If you are requesting an appointment, please let us know your general availability and scheduling preferences.
What to Expect When You Contact ACS
When you contact Access Care Services, your message will be reviewed and ACS will respond as soon as reasonably possible.
Depending on your inquiry, the response may include:
• Answering your general question
• Directing you to helpful information or resources on the website
• Recommending relevant Golden Guidance Resource Center articles
• Requesting a brief phone conversation to better understand your situation
• Providing information about scheduling a consultation
• Discussing whether consultation or ongoing care management may be appropriate
Every situation is unique, and ACS strives to respond with care, professionalism, and thoughtful guidance.
Please note that contacting ACS does not automatically begin professional services. In most cases, an initial discussion is needed to determine whether services are appropriate and to review next steps.
Response Time
ACS strives to respond to inquiries within 1–2 business days whenever possible. Response times may vary depending on scheduling demands, weekends, holidays, or the complexity of the inquiry.
If your inquiry relates to scheduling a consultation, please include a brief description of your topic and your general availability.
Important Emergency Notice
Access Care Services does not provide emergency or crisis services.
If you or someone you are supporting is experiencing:
• a medical emergency
• an immediate safety concern
• suicidal thoughts or a mental health crisis
• abuse or neglect requiring urgent intervention
• any other urgent situation requiring immediate help
please contact 911, your healthcare provider, or an appropriate emergency or crisis service provider immediately.
The ACS contact form and email should not be used for emergency situations.
Privacy and Confidentiality Reminder
Please avoid including highly sensitive personal, financial, legal, or medical information in your first message through the contact form or email.
While ACS takes reasonable steps to protect privacy, electronic communications may not always be fully secure. If a consultation is scheduled, more detailed information can be discussed at that time.
Golden Guidance Members
If you are a Golden Guidance Resource Center member, you may wish to review the resources available within the member library before contacting ACS. Many questions may already be addressed within the educational articles and guides available to members.
Members may also submit questions that help guide the development of future educational resources for the Golden Guidance library.
Send a Message to ACS
Please complete the contact form below to ask a question, request information, or inquire about scheduling an appointment.
Providing a brief description of your question or topic will help ACS determine the most appropriate way to respond.
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Important Notice
By submitting this form, you acknowledge that Access Care Services may respond to your inquiry, but submission of this form does not establish a professional service agreement, consultation arrangement, or ongoing client relationship.
Professional services begin only after appropriate discussion, scheduling, and completion of any required service agreements.
Please do not use this form to send urgent, time-sensitive, or highly confidential information.
Access Care Services does not provide emergency services. If you are experiencing an emergency, please call 911 or contact the appropriate emergency provider.
Thank You for Contacting ACS
Access Care Services appreciates the opportunity to support individuals, families, caregivers, and professionals who are seeking thoughtful guidance and practical solutions.
Whether your situation is simple or complex, ACS is committed to helping people gain the information and confidence they need to move forward.
We look forward to hearing from you.
