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Legal Notices & Disclosures

Access Care Services, LLC (ACS) & Golden Guidance Resource Center
Effective Date: January 1, 2026
Last Updated: January 15, 2026

This Legal Notices & Disclosures page (“Legal Notices”) applies to the website(s), digital content, educational resources, membership access, and services offered by Access Care Services, LLC, a Wisconsin limited liability company (“ACS,” “we,” “us,” “our”), including the Golden Guidance Resource Center and any associated webpages, portals, digital downloads, email communications, and social media content (collectively, the “Site”).

These Legal Notices are provided for transparency and to help you understand the scope, limitations, and disclosures related to our information and services. Your use of the Site is also governed by our Terms of Use and Privacy Policy, which are incorporated by reference.

If you do not agree with these Legal Notices, please discontinue use of the Site.

1. Educational Information Only – Not Professional Advice

All content on the Site, including the Golden Guidance Resource Center, is provided for general informational and educational purposes only. The content is intended to support and empower individuals and families by improving understanding of health care systems, aging-related services, disability supports, long-term care options, and life transitions—but it is not a substitute for individualized professional advice.

Nothing on the Site constitutes or should be relied upon as:

  • Medical advice, diagnosis, or treatment recommendations
  • Nursing advice
  • Mental health counseling or psychotherapy
  • Legal advice
  • Financial, tax, or investment advice
  • Insurance advice
  • Case management through a government program
  • Emergency or crisis services

You should consult qualified professionals for advice specific to your personal situation, including physicians, licensed clinicians, attorneys, accountants, financial planners, benefits specialists, and other appropriate providers.

If you believe you are experiencing a medical emergency, call 911 or seek emergency care immediately.

2. No Provider–Patient Relationship / No Attorney–Client Relationship

Your use of the Site, including reading articles, downloading materials, watching videos, or submitting questions, does not create:

  • a doctor–patient relationship, clinician–patient relationship, nurse–patient relationship, or therapist–client relationship;
  • an attorney–client relationship; or
  • any fiduciary relationship.

Any relationship involving individualized services (if offered) would generally require a separate written service agreement and a specific scope of services.

3. No Guarantee of Outcomes; Use at Your Own Risk

ACS makes reasonable efforts to provide helpful, accurate, and timely educational information. However:

  • Systems, laws, policies, and resources change frequently.
  • Organizations may update eligibility rules, processes, costs, waitlists, and services without notice.
  • Information that is accurate at one time may later become outdated.

Therefore, ACS does not guarantee the completeness, accuracy, reliability, suitability, or availability of any content, and you agree that you use the Site and apply any information at your own risk.

ACS is not responsible for decisions you make based on Site content, nor for the outcomes of those decisions.

4. Scope of ACS and Golden Guidance Services (Important Clarification)

ACS supports individuals and families through education, care navigation support, care-planning guidance, and consultation intended to help people:

  • understand options,
  • ask better questions,
  • advocate more effectively, and
  • navigate complex systems with greater clarity and confidence.

ACS does not provide:

  • medical care, nursing care, or direct hands-on personal care;
  • diagnosis, treatment, or prescribing;
  • emergency services;
  • legal representation;
  • financial management as a financial institution; or
  • guaranteed results from contacting agencies, providers, or programs.

Golden Guidance is designed to help people better help themselves through educational resources. It is not a substitute for individualized services when those are needed.

5. Third-Party Resources, Links, and Referrals

The Site may include:

  • third-party links, tools, or resources;
  • general listings of community services or programs; or
  • educational references to organizations, providers, agencies, or products.

These are provided for convenience and education. ACS does not control third-party websites, products, services, or program decisions, and we are not responsible for:

  • third-party content accuracy,
  • availability or changes,
  • service quality,
  • eligibility decisions,
  • waitlists or outcomes,
  • pricing, billing, or policies,
  • or any losses that result from third-party use.

You should independently verify third-party information before relying on it.

6. Question Submission Disclosure (Golden Guidance Resource Center)

Members may have the option to submit questions that may be considered as topics for future educational content. Please note:

  • Submitting a question does not guarantee a response, publication, or follow-up.
  • Submitting a question does not create a professional-client relationship.
  • Questions may be used to inform future educational articles or tools, often by summarizing themes or general concerns.

Please do not submit sensitive information

Do not submit highly personal, confidential, or sensitive information (e.g., medical records, Social Security numbers, financial account numbers, detailed legal disputes, or identifying details you do not want shared). While ACS strives to protect privacy, the question submission feature is not intended for transmitting sensitive data.

For individualized support, consider scheduling a consultation with ACS (where applicable and offered).

7. Digital Access Limitations; Technology and Internet Disruptions

The Site and Golden Guidance Resource Center require reliable internet access and compatible devices/browsers.

ACS is not responsible for access issues caused by:

  • internet outages,
  • device failures,
  • software updates,
  • browser incompatibility,
  • email filtering or delivery problems,
  • third-party hosting outages,
  • platform failures,
  • cyberattacks beyond our reasonable control,
  • or other events outside of ACS’s control.

ACS does not guarantee uninterrupted access to the Site.

8. No Refunds Statement

If you purchase access to Golden Guidance (including an Annual Pass/membership), please understand that all sales are final. ACS does not provide refunds, credits, or prorated returns for digital access or membership benefits, including where access is affected by factors outside ACS’s control.

Full payment terms and membership terms are stated in the Terms of Use.

9. Testimonials, Examples, and Stories

Any testimonials, examples, or success stories (if present) reflect individual experiences and are not a guarantee that you or your loved one will have the same results. Outcomes depend on many factors, including personal circumstances, program rules, and availability of resources.

Where examples are used, they may be anonymized, generalized, or hypothetical for educational purposes.

10. State-Specific Information (Wisconsin Focus)

ACS is based in Wisconsin and may reference Wisconsin programs, agencies, managed care structures, long-term care options, and state-specific rules. Information about programs and benefits can vary significantly by state and may change over time.

If you are outside Wisconsin, you should verify program rules and procedures in your state.

11. Affiliate Disclosure (FTC Disclosure)

ACS believes in transparency.

Current status

At this time, ACS does not currently participate in affiliate programs and does not receive commissions from affiliate links on the Site unless specifically stated.

If affiliate relationships are added in the future

If ACS adds affiliate links or referral relationships in the future, we will disclose it clearly. If we receive compensation (such as commissions or referral fees) for products or services mentioned or linked on the Site:

  • we will disclose the relationship in proximity to the link or recommendation, and/or
  • we will update this Affiliate Disclosure section.

Affiliate compensation, if any, would generally be at no additional cost to you. We will strive to recommend only products or resources we believe may be helpful; however, you remain responsible for evaluating whether any product or service is appropriate for your circumstances.

12. Sponsored Content and Partnerships (If Applicable)

If we publish sponsored content, paid placements, or partnerships, we will aim to clearly label such content as “Sponsored,” “Paid,” “Partner,” or similar. Even when content is sponsored, ACS retains editorial discretion unless stated otherwise.

13. Copyright Notice and Intellectual Property Rights

All content on the Site, including the Golden Guidance Resource Center, is owned by Access Care Services, LLC or used with permission and is protected by applicable U.S. and international intellectual property laws.

This includes, without limitation:

  • written articles, checklists, worksheets, templates, guides, handouts, and downloads;
  • graphics, icons, logos, branding, and page design;
  • digital products and compilations;
  • audio/video materials (if applicable);
  • the organization and selection of content on the Site.

Permitted personal use

You may view and use content for your personal, non-commercial educational purposes.

Prohibited uses without written permission

You may not, without ACS’s prior written consent:

  • reproduce, republish, distribute, sell, license, or transmit content;
  • copy or scrape content for commercial use;
  • create derivative works or competing resources;
  • share members-only content with non-members;
  • remove copyright or proprietary notices;
  • upload ACS content to public platforms or file-sharing services.

Requests for permission

If you want to quote, reuse, or license content, please contact ACS

14. Trademarks

“Access Care Services,” “ACS,” “Golden Guidance,” “Golden Guidance Resource Center,” and associated logos and taglines may be trademarks or service marks of ACS. Other names or marks referenced may belong to their respective owners.

15. AI-Assisted Content Disclosure

ACS may use technology tools, including AI-assisted tools, to support content development, editing, summarization, formatting, or idea generation. When AI-assisted tools are used:

  • ACS aims to review and refine content for clarity and alignment with our educational mission.
  • AI-assisted content may contain errors, omissions, or outdated information.
  • AI-assisted tools do not replace professional judgment or individualized guidance.

Your responsibility: Always verify critical information (especially legal, medical, benefits, financial, and program rules) with authoritative sources and/or qualified professionals before acting.

This Site’s educational content is provided “as is,” and ACS makes no guarantee that AI-assisted content will be error-free or complete.

16. Limitation of Liability

To the fullest extent permitted by law, ACS is not liable for losses or damages arising from your use of the Site, your reliance on content, or your inability to access the Site due to technology disruptions, third-party failures, or circumstances beyond our control.

(See the Terms of Use for full limitation of liability language.)

17. Updates to These Legal Notices

ACS may update these Legal Notices from time to time. The “Last Updated” date at the top reflects the current version. Continued use of the Site after changes are posted constitutes acceptance of the updated Legal Notices.

18. Contact Information

If you have questions about these Legal Notices & Disclosures, contact:

Access Care Services, LLC
P.O. Box 1841, Brookfield, WI 53008
Email: info@accesscareservices.com
Phone: (414) 745-5995
Website: www.accesscareservices.com

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