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Privacy Policy

Access Care Services, LLC (ACS) & Golden Guidance Resource Center
Effective Date: January 1, 2026
Last Updated: January 15, 2026

Access Care Services, LLC (“ACS,” “we,” “us,” “our”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect information when you visit or use our website(s), digital resources, membership areas, email communications, and services, including the Golden Guidance Resource Center (collectively, the “Site”).

By using the Site, you consent to the practices described in this Policy. If you do not agree, please do not use the Site.

This Policy should be read alongside our Terms of Use and Legal Notices & Disclosures.

Privacy at a Glance (Summary):
 We collect information you provide (like your email when you sign up), information needed to manage your Golden Guidance Annual Pass, and basic website analytics (like pages visited). We use this information to provide access, improve the website, and communicate important membership updates. We don’t sell your personal information. You can unsubscribe from marketing emails anytime.

1. Scope and Key Definitions

1.1 What This Policy Covers

This Policy covers information collected through:

  • Our website and membership portal (Golden Guidance Resource Center)
  • Subscription/annual pass purchase and account administration
  • Forms (contact forms, question submission forms, consultation inquiry forms)
  • Email and text communications (if used)
  • Social media interactions when you contact us directly
  • Analytics and cookies on the Site

1.2 What This Policy Does Not Cover

This Policy does not cover:

  • Third-party websites you access through links on our Site
  • Third-party payment processors’ privacy practices (they are governed by their own policies)
  • Any offline interactions that are not connected to our Site (unless we state otherwise)

2. Information We Collect

We collect information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

2.1 Information You Provide Directly

Depending on how you use the Site, you may provide:

Account and Membership Information

  • Name
  • Email address
  • Username and password (or login credentials via a third-party provider if offered)
  • Membership status (active/expired)
  • Purchase history (e.g., annual pass purchase date)

Purchasing and Payment-Related Information

  • Billing name and billing address (if collected)
  • Transaction confirmation details (such as order number, amount paid, date/time)
  • We typically do not store full payment card numbers if you pay through a third-party payment processor (see Section 6).

Communication and Support Information

  • Messages you send via contact forms or email
  • Customer support requests
  • Preferences such as what information you request or topics of interest

Question Submissions

  • Questions you submit for possible future educational topics
  • Any optional details you include (we recommend you do not submit sensitive personal information)

Consultation-Related Information (If You Engage ACS Services)
 If you choose to pursue consultation services, you may provide additional information relevant to your request. This may include information about:

  • Care needs, service options, challenges, goals, or general circumstances
    Important: We encourage you not to send highly sensitive personal data through general website forms unless specifically requested through a secure method.

2.2 Information We Collect Automatically

When you visit our Site, we (and service providers acting on our behalf) may collect:

Device and Usage Data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referral pages (how you arrived at our Site)
  • Pages visited and time spent
  • Clickstream data and interactions
  • Date/time of visits

Cookie and Tracking Data
 We may use cookies and similar technologies to:

  • Keep you logged in (if applicable)
  • Remember preferences
  • Improve Site performance
  • Understand how visitors use the Site
  • Measure marketing effectiveness

See Section 5 for details and choices.

2.3 Information From Third Parties

We may receive information from:

  • Payment processors (confirmation that payment was successful, subscription purchase records)
  • Email service providers (delivery, opens, clicks, unsubscribe status)
  • Analytics providers (aggregated usage metrics)
  • Social media platforms if you contact us or interact with our pages

3. How We Use Information

We use information to operate our Site and provide services, including to:

3.1 Provide and Administer Membership Access

  • Create and manage your membership account
  • Provide access to Golden Guidance Resource Center during an active annual pass term
  • Verify eligibility for member benefits (including the 30% discount on eligible ACS consultation services)

3.2 Communicate With You

  • Respond to inquiries and support requests
  • Send service-related notices (e.g., policy updates, important account notices)
  • Send membership reminders (e.g., upcoming expiration and renewal opportunities)
  • Send optional newsletters or educational updates if you opt in (and you can unsubscribe anytime)

3.3 Improve Our Site and Content

  • Analyze traffic and usage patterns
  • Improve navigation, content organization, and user experience
  • Evaluate what topics are most requested or helpful (including aggregated themes from question submissions)

3.4 Maintain Security and Prevent Misuse

  • Protect against fraud, unauthorized access, and misuse
  • Enforce our Terms of Use
  • Troubleshoot technical issues

3.5 Legal and Compliance Purposes

  • Comply with legal obligations
  • Respond to lawful requests
  • Maintain records for accounting/tax purposes

4. Legal Bases for Processing (If Applicable)

Depending on your location, our processing may be based on:

  • Consent (e.g., opting into newsletters, certain cookies)
  • Contract (e.g., administering a purchased annual pass/membership)
  • Legitimate interests (e.g., improving our Site, preventing fraud)
  • Legal obligations (e.g., bookkeeping, responding to lawful requests)

5. Cookies and Tracking Technologies

5.1 What Cookies Are

Cookies are small data files stored on your device that help websites function and remember preferences.

5.2 Types of Cookies We May Use

  • Essential cookies: Necessary for Site functionality (e.g., login, security).
  • Performance/analytics cookies: Help us understand usage and improve the Site.
  • Preference cookies: Remember settings and choices.
  • Marketing cookies (if used): Measure and improve marketing performance.

5.3 Your Choices

You can control cookies through:

  • Your browser settings (block or delete cookies)
  • Any cookie banner or preference tool we may implement (if applicable)

Note: disabling cookies may affect Site functionality (including login and membership access).

6. How We Share Information

We do not sell your personal information as the term “sell” is defined under certain U.S. state privacy laws. We may share information in limited circumstances:

6.1 Service Providers

We may share information with trusted vendors who help us operate the Site, such as:

  • Website hosting providers
  • Membership platform providers
  • Payment processors
  • Email/newsletter platforms
  • Analytics providers
  • Customer support tools
  • Security and fraud prevention services

These vendors may only use your information to provide services to us and are expected to protect it.

6.2 Payment Processing

Payments are typically processed by a third-party processor. We may receive limited details such as:

  • Payment confirmation
  • Transaction identifiers
  • Amount paid
  • Date/time
    We generally do not store full credit card numbers.

6.3 Legal Requirements

We may disclose information if required to:

  • Comply with laws or legal process
  • Respond to subpoenas, court orders, or lawful requests
  • Protect the rights, safety, and property of ACS, our users, or others
  • Investigate and prevent suspected fraud or security issues

6.4 Business Transfers

If ACS is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

7. Sensitive Information and Health-Related Data

Because ACS focuses on health and social service navigation, users sometimes share personal circumstances.

Important guidance:

  • Do not submit highly sensitive information (medical records, Social Security numbers, financial account numbers, detailed legal documents) through general website forms unless specifically requested through a secure method.
  • If you pursue consultation services, ACS may collect additional information needed to provide those services, and may use secure methods if appropriate.

HIPAA Notice (Important Clarification)

ACS is not a health care provider delivering medical treatment through this Site, and the Site is generally not designed as a HIPAA-covered medical record system. If you are concerned about transmitting health information, contact us to request a safer method.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide access and administer your membership
  • Maintain accurate records
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

Retention timeframes may vary based on the type of information and legal obligations. You may request deletion as described in Section 11, subject to legal requirements and legitimate business needs.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. You use the Site at your own risk and are responsible for using strong passwords and protecting your login credentials.

10. Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can delete it.

11. Your Privacy Rights and Choices

Your rights may vary depending on where you live.

11.1 General Choices for All Users

  • Email opt-out: You can unsubscribe from marketing emails via the unsubscribe link. Service-related emails (e.g., purchase confirmations, membership expiration reminders) may still be sent as they are necessary to administer your account.
  • Account information: You may update certain account information via your account settings (if available) or by contacting us.
  • Cookie controls: Use browser settings or any cookie preference tool we provide.

11.2 U.S. State Privacy Rights (If Applicable)

If you reside in certain states (e.g., California, Virginia, Colorado, Connecticut, Utah and others), you may have rights such as:

  • The right to know what personal information is collected
  • The right to access or receive a copy of your information
  • The right to request deletion (subject to exceptions)
  • The right to correct inaccurate information
  • The right to opt out of certain types of processing in limited contexts
  • The right not to be discriminated against for exercising privacy rights

ACS does not “sell” personal information as commonly defined. If we engage in targeted advertising in the future, we will provide applicable opt-out mechanisms as required.

11.3 How to Make a Privacy Request

To make a request, contact us using Section 14. We may verify your identity to protect your information. We will respond within the time required by applicable law.

12. International Visitors

ACS is based in the United States. If you access the Site from outside the U.S., you understand that information may be transferred to, stored, and processed in the U.S. where data protection laws may differ.

13. AI-Assisted Tools and Privacy

ACS may use AI-assisted tools to support content creation and operations (e.g., drafting educational materials, editing, formatting, summarizing themes).

13.1 What This Means for Your Data

  • We aim to avoid entering sensitive personal information into AI tools unless necessary and appropriate safeguards are in place.
  • If you submit questions or messages, we may summarize or categorize them to identify educational themes. We strive to do so in a way that avoids identifying you personally.

13.2 Your Responsibility

Please avoid submitting sensitive personal information through question submission forms or general website forms. If you need individualized support, contact us to discuss the safest way to share details.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Access Care Services, LLC
P.O. Box 1841, Brookfield, WI 53008
Email: info@accesscareservices.com
Phone: (414) 745-5995
Website: www.accesscareservices.com

15. Changes to This Policy

We may update this Policy from time to time. We will revise the “Last Updated” date at the top. Continued use of the Site after updates means you accept the revised Policy.

If changes are material, we may provide additional notice (e.g., a site notice or email), but we are not required to do so.

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